Terms & Conditions

Welcome to the easiest, safest and most discreet latex mail order service on the Internet.
The term 'by you' means you the purchaser. The term 'us' means Thelatefactory.com
Please read the following points carefully as this affects the use of our website and purchase of products from the online shop by you. Shopping with Thelatexfactory Products displayed on this website may be ordered (A) on-line via our secure server or (B) by telephoning us in the UK on 01664 813536 or (C) by post

You must be over 18 to buy anything from us.

If you place the order on-line, you will receive an automatically produced e- mail confirmation to your nominated email account of your order details. The order confirmation you receive confirms that we have received your order but does not necessarily mean that we will be able meet it in full. You will also be allocated a transaction number for that order - please quote this as your reference in any enquiries you may make.

Purchasing from our website

The contract between us will be formed once we confirm to you acceptance of your order. We will do this by email for internet orders, by telephone for phone orders and for postal orders, when we dispatch the goods.
Prior to then we will be under no obligation to supply you with the goods you have ordered.
It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures

Prices

All prices shown on the shopping website are excluding postage and packaging. Whilst every effort is made to ensure prices on our website are accurate we will need to validate the price before your order is processed. If the correct price is different from the one on your order or we cannot supply an item you have ordered, we will notify you as soon as possible and you can cancel your order. In such cases we will refund your monies in full.

Products

Whilst every effort is made to supply the product shown, it may be necessary due to design changes, alterations, delivery suppliers, new editions and other reasons out side of our control to replace the item purchased with a similar product.
We will endeavour to notify you of the change prior to dispatch.

Payment

For Credit/Debit Card payments you may use: Visa, MasterCard, Amex, Visa Delta, Switch or Solo. All prices quoted in the online shop of thelatexfactory are in UK Pounds Sterling and credit/debit cards will be charged in UK Pounds Sterling.

All Credit/Debit Card statement will be shown as Storemart Ltd.

Orders Outside UK and Brexit

If your order has been placed using our currency selector, please note you will be charged in UK sterling and the amount may vary from the amount displayed in your local currency. The debit will be applied at the point at which your order was placed. This may give rise to currency fluctuations.

As the UK has now left the EU this means that small changes have to be made to the way we sell our products to our EU customers. The key differences are as follows:

Once we dispatch your purchase, our couriers or postal service will contact you in order to pay your own country’s tax and any duties that may be applicable. All international parcels will have a discreet customs declaration attached and once you have paid the charges, you will be able to receive the goods without delay as usual.These arrangements have worked for many years across the world and we hope that you will find the new process easy.

We are sorry if this is any way an inconvenience, if you have any questions please don’t hesitate to contact us.