Delivery can be made to destinations within and outside the UK.
All items are discreetly packaged under plain cover.
All packages in the UK are sent via the Royal Mail Recorded and we aim to dispatch goods within 5 to 15 working days.
Overseas orders are sent via Air Mail International and can take between 5 and 25 working days depending on where you are in the world.
Every effort will be made to dispatch your goods within the time stated but we cannot be held liable for any loss caused to you for late delivery.
If goods have not been sent within the stated dispatch time you may contact us by e-mail.
Please read our Return Policy before you return any goods.
Thelatexfactory.com will only accept refunds or exchanges if the goods are faulty. Exchanges or refunds on returned goods are only accepted if the item is in its original condition and unworn together with the receipt. All exchanges must include instructions on what size you require and a new item will be sent to you. Returns must be shipped back with the receipt for a refund. Shipping and handling charges are not refundable. All exchanges and returns must be postmarked no later than 7 days after receipt.
For reasons of hygiene, underwear ranges will only be exchanged if they are faulty. All goods are thoroughly checked prior to shipping. Individual /Special orders CANNOT be exchange due to them being made to the customers own requirements.
Ship all exchanges & returns to:
12 TOWNEND CLOSE